dbdok's Privacy Policy
Your personal information is a trust held with us. dbdok ensures your privacy through SSL encryption and strict data protection practices.
Why This Policy Applies
1.1 About Us
dbdok is an online gaming and entertainment platform committed to providing a safe and enjoyable experience for users in Bangladesh. This privacy policy ("Policy") explains how dbdok collects, stores, uses, and where necessary shares your personal information with third parties. This policy should be read alongside the site's terms and conditions.
When you register, log in, or use any service on the dbdok platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
1.2 Scope of Application
This policy applies to all services provided through dbdok's website, mobile application (if available), and other digital services. This includes sports betting, casino games, slots, live games, and other entertainment activities.
What Information Is Collected
2.1 Information You Provide Directly
When you create an account on dbdok or contact us, we may collect the following information:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address and phone number
- Username and password (stored in encrypted form)
- Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
- Address and national ID or passport number (for identity verification)
- Communication records with our support team
2.2 Automatically Collected Information
When you visit the dbdok platform, we may automatically collect certain technical information:
- IP address and device identifier information
- Browser type, language settings, and operating system
- Which pages you visited and how long you stayed
- Referral source (where you came from before reaching our site)
- Gaming activity logs and transaction history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, we may receive information from identity verification services, fraud prevention agencies, or payment processors. This information is used solely to ensure security and prevent financial crime.
How Your Information Is Used
3.1 Primary Purposes
dbdok uses your information for the following purposes:
- To create, manage, and secure your account
- To process deposit and withdrawal transactions
- To verify legal age and confirm identity
- To respond to your complaints or enquiries
- To identify and resolve technical issues
- To monitor account activity and prevent fraud
3.2 Use for Service Improvement
We may use your information to:
- Improve platform performance and user experience
- Personalise your gaming experience based on your preferences
- Inform you about relevant promotions or offers (with your consent)
- Generate anonymised statistics for internal analysis and research
3.3 Use for Legal Compliance
dbdok may use your information to meet applicable legal obligations, including complying with anti-money laundering (AML) regulations, submitting reports to regulatory authorities, and following court orders.
Data Protection Methods
4.1 Technical Security Measures
dbdok follows industry-standard security practices to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.
- All communications secured with 256-bit SSL encryption
- Passwords stored as encrypted hashes — never readable in plain text
- Payment information stored in a PCI-DSS compliant secure environment
- Regular security audits and vulnerability assessments are conducted
- Servers have restricted access controls and monitoring systems in place
4.2 Response to a Data Breach
If your personal information is compromised for any reason, dbdok will take immediate and appropriate action. Affected users will be notified as quickly as possible where applicable, and all necessary steps will be taken to limit the damage.
Who Your Information Is Shared With
5.1 Service Provider Partners
We work with certain trusted third-party service providers who carry out specific functions on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, and banking services), identity verification agencies, and technology service providers. These partners are given access only to the information needed to carry out their assigned tasks, and they are bound by confidentiality agreements with us.
5.2 Disclosure Under Legal Obligation
We may be required to disclose information in the following situations:
- To comply with a court order or legal directive
- To assist in investigations into fraud, money laundering, or other illegal activities
- To protect the rights and safety of dbdok or its users
- To fulfil applicable legal or regulatory obligations
5.3 Information with Game Providers
Various game providers are available on our platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive the minimum information necessary to operate the games, but they are required to comply with dbdok's privacy standards.
Your Data Rights as a User
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request that any inaccurate information about you be corrected.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes.
Data Portability
You may request to receive your information in a commonly readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
6.1 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time. Please note that in some cases, legal obligations may mean not all requests can be fulfilled in full.
Cookies and Tracking Technologies
7.1 What Cookies Are and How They Are Used
Cookies are small text files that your browser stores on your device. The dbdok platform uses cookies for the following purposes:
- Essential cookies: Required for the basic operation of the platform — maintaining login status, storing security tokens, and so on.
- Functional cookies: To remember your preferences and settings, such as language selection.
- Analytics cookies: To understand how the platform is being used — all data is anonymised.
- Security cookies: To detect fraud and keep your account secure.
7.2 Cookie Controls
You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly, such as your login status not being maintained.
How Long Information Is Retained
8.1 Retention Policy
dbdok retains your information only for as long as it is necessary. The retention period is determined by the type and purpose of the information:
- Account information: For the duration the account is active and for a specified period after closure to meet applicable legal requirements.
- Transaction records: Maintained in accordance with financial regulatory requirements.
- Communication logs: For as long as needed for support and dispute resolution.
- Analytics data: In anonymised form for long-term service improvement.
8.2 After Account Closure
If you close your account, we may retain necessary information for a specified period for the purposes of meeting legal obligations, resolving disputes, and preventing fraud. Beyond that, information will be securely deleted or fully anonymised.
International Data Transfers
9.1 Cross-Border Information
dbdok's servers and service providers may be located in various countries. Your information may be transferred outside Bangladesh. For such transfers, we ensure that the receiving party provides appropriate security measures and that your information remains protected.
9.2 Security Assurance
For international data transfers, dbdok signs a data processing agreement with each partner that requires them to comply with data protection standards. We only work with partners who meet our security requirements.
Protecting Minors' Information
10.1 Prevention of Under-21s
dbdok's services are for adults aged 21 or older only. We do not knowingly collect information from persons under the age of 21. An age verification process is conducted at the time of registration.
If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated data. If you believe a minor is using our services, please contact us.
Future Changes to the Policy
11.1 Policy Updates
dbdok may update this privacy policy from time to time. For significant changes, we will notify you by email or via a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend that you visit this page regularly to stay informed of the latest information.
11.2 Relationship with Other Policies
This privacy policy is a supplement to dbdok's Terms and Conditions and Responsible Gaming Policy. Reading all policies together will give you a complete understanding of the full terms of use of our services.
Privacy Contact
12.1 Contact Us
If you have any questions about this privacy policy, wish to exercise your rights regarding your information, or have any concerns, please contact our support team. dbdok provides assistance in both Bengali and English, 24 hours a day, 7 days a week.
In your privacy-related request, please clearly state what type of assistance you are seeking and provide the email address associated with your account.